Last updated: 14 November 2026
Plans change. This policy explains exactly what happens when you need to move or cancel a session, in plain words. It forms part of our terms and conditions.
At a glance
| Situation | What happens |
|---|---|
| You reschedule 12 hours or more before | Free. Pick any open slot. |
| You cancel 24 hours or more before | Full refund. |
| You cancel less than 24 hours before | No refund. You can still reschedule for free if it's 12 hours or more before. |
| You reschedule or cancel less than 12 hours before | The session counts as used. No refund. |
| You miss the session without telling us | The session counts as used. No refund. |
| We cancel or can't make it | You choose: a full refund, or a new time. |
| A technical problem on our side | A new time or a longer session, or a refund if you prefer. |
We know life happens. If something serious comes up, like illness or a family emergency, write to us, even at short notice. We'll always try to find a fair solution.
One session (₹1,499)
The table above applies. A session counts as missed if you haven't joined within 15 minutes of the start time and haven't let us know.
Three phases (₹3,999)
- Cancel 24 hours or more before your first session: full refund of ₹3,999.
- After you've had one or more sessions, you can cancel the rest. We refund ₹3,999 minus ₹1,499 for each session already used, so ₹2,500 after one session and ₹1,001 after two.
- Each session in the series follows the same reschedule and cancellation timings as a single session.
- Please use all three sessions within 90 days of your first one, or ask us for more time before then.
Free hello call
The hello call is free, so there's nothing to refund. If you can't make it, please cancel or reschedule using the link in your confirmation, so someone else can take the slot.
How to reschedule or cancel
- Use the reschedule or cancel link in your booking confirmation email, or
- Email hello@phasesofvidya.com or message us on WhatsApp with your name and booking time.
The time of your request is the time we receive it.
How refunds are paid
- Refunds go back to the original payment method (the UPI ID, card or bank account you paid with).
- We start the refund within 2 working days of your cancellation.
- Razorpay and your bank usually take 5 to 7 working days to credit it.
- We'll send you a confirmation when the refund is started. If you haven't received it after 7 working days, write to us and we'll chase it with Razorpay.
If a session didn't feel right
If you feel a session didn't help or something went wrong, please tell us within 7 days at hello@phasesofvidya.com. We'll listen properly, and if it's fair, we'll offer a free follow-up session or a refund.
The free book
The book is free, so there's nothing to cancel or refund.
Questions
Write to hello@phasesofvidya.com or call +91 78389 10886. You can also see all the ways to reach us on our contact page.